Can I get a replacement doll/clothing piece?
Absolutely, we understand that accidents can occur, and while our paper dolls are resilient, damages sometime occur. We want your experience to be enjoyable without worrying too much. That's why we offer to replace your doll or clothing piece at absolutely no cost. Just let us know the details of the situation, and we'll swiftly send your replacement your way. Your satisfaction is our priority!
I lost my fashion collection pages. Can I get another set?
Yes! Visit our product page and select 'A La Carte' to reorder your desired collection.
How do I check my order status?
If you placed your order while logged in to your mypaperdolls.com account, navigate to
the “orders” section of your account. Here you can see detailed information about your current and past orders. If your order has shipped, you will see the tracking number.
If you placed your order as a guest, we will send you a confirmation email when your order ships, along with your UPS or USPS tracking details.
My package is lost... how do I find my dolls?
We invite you to contact our customer service at info@mypaperdolls.com and explain your situation to us with the tracking number of your package. We will find a solution!
Can I return My Paper Dolls?
Each My Paper Dolls is a unique piece of art, crafted with the utmost care and attention to detail. Unfortunately, due to the delicate nature and personalization of these dolls, we cannot accept returns or exchanges. Each doll is carefully inspected and packaged to ensure it arrives in perfect condition.
We understand that this policy may be disappointing to some, but we hope you will appreciate the exclusivity and rarity of your My Paper Dolls. Our team of talented artisans has poured their hearts and souls into every detail, and we believe that their work deserves to be treasured and admired for years to come. All sales are final.
Will My Paper Dolls offer other body types and skin tones?
My Paper Dolls is a small company of artisans, and we look forward to expanding our product offerings as quickly as possible. Your continued support of our creative endeavors will allow us to bring you more one-of-a-kind treasures for seasons to come.
